Bridging bedside credibility with technology commercialization, scaling early-stage health tech ventures, leading hospital system innovation, and building the AI governance nursing needs to trust what comes next.
A track record measured in pipeline built, portfolios scaled, and systems transformed, across startups and the nation's largest health systems.
A career built one deliberate move at a time, each role expanding scope, from direct patient care to enterprise clinical strategy.
Four areas where I've consistently created outsized impact for health tech companies and health systems alike.
Led customer success and commercial readiness for a $150M+ AI-enabled clinical solutions portfolio.
Built go-to-market strategy from scratch for an early-stage health fintech including customer discovery, sales and launch playbooks, and commercial readiness collateral, supporting the development of a $50M+ pipeline.
Restructured a global customer success organization spanning physicians, nurses, and pharmacists, redesigning team models to lift adoption, NPS, and CSAT at scale.
Owned executive relationships across health systems and hospitals, aligning sales, customer success, account management, product, technology, and clinical teams for scalable, repeatable growth and renewals.
Executive nursing leadership spanning bedside operations, health system strategy, customer success and commercial readiness, and health-tech go-to-market.
A closer look at three engagements that show how clinical credibility and commercial discipline combine to move the needle.
An early-stage healthcare fintech serving clinicians needed hospital and health system adoption for a category-defining product, with no CRM, sales infrastructure, onboarding process, or clinician-informed product roadmap yet in place.
Stood up the full sales and customer success infrastructure from scratch alongside the CEO/Founder, building a pipeline dashboard, deploying Attio and Apollo for CRM and outreach, and developing onboarding and activation playbooks and prospect/customer demos. Represented the clinician and customer voice in product stand-ups, shaping the roadmap through feature recommendations and hands-on testing, and supported development of the AI Financial Coach product in partnership with HealthStream ShiftWizard.
Engaged CNOs, Nursing Directors, and CHROs directly on clinician financial health, retention, and workforce stability, building the executive trust and repeatable process needed to scale hospital adoption.
A $150M+ portfolio of AI and clinical decision support solutions faced uneven adoption, inconsistent implementation processes, and fragmented feedback loops across a global physician, nurse, and pharmacist customer base.
Redesigned the customer success team structure and operating model, standing up dedicated EHR integration and CSM teams that delivered 20+ full-scale system integrations (FHIR, SSO, API) and supported 30+ ClinicalKey AI implementations. Built launch playbooks, journey mapping, and RACI processes for AI CDS pilot-to-GA deployment, integrated the PROSCI change management framework into customer consulting, and implemented Gong across all CS teams to close feedback loops with sales, product, and marketing.
Scaled implementation volume 40% (2022–2025) while lifting CSAT from 82% to over 90%, sustained 100% triage and resolution SLAs, and built a sustained enterprise education motion, including an AI employee certification course completed by 5,000 customer-facing staff at 96% completion and 95% satisfaction.
A 21-state, 150,000+ employee health system needed a consistent strategy to retain nursing talent and standardize resuscitation quality.
Built the business case, governance design, and implementation plan for a national Nurse Residency Program; directed system-wide Resuscitation Quality Improvement.
Established enterprise standards for orientation, competency assessment, simulation, and professional development across every division.
A trusted voice for clinicians and executives on the future of nursing, AI, and health system innovation.
My Gallup CliftonStrengths (Futuristic, Ideation, Relator, Achiever, Competition) shape how I lead: seeing ahead, building what doesn't exist yet, and doing it with people I trust.
"Clinicians shouldn't be the final checkpoint after AI has already done the work. They should lead it (from conception through continuous improvement), defining what it does, how it behaves, and how it fits into care."
Read the framework: From Clinician-in-the-Loop to Clinical Product Leadership →Bridging bedside credibility with technology commercialization, from direct patient care, to academic leadership, to scaling AI-enabled solutions across the world's health systems.
Open to executive roles, advisory work, and speaking engagements at the intersection of nursing, AI, and health system transformation.